New to Business Excellence?
Business excellence is both a role and a discipline. Business Excellence and professionals of many different titles use business excellence to enable successful change in an organization.
Learn about business excellence, BEX® role as the professional association of business excellence, and the globally recognized foundational standards of business excellence including the BEX® Guide.
WHAT IS BUSINESS EXCELLENCE
Business Excellence is:
the practice of enabling change in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders.
The set of tasks and techniques that are used to perform business analysis are defined in A Guide to the Business Excellence Body of Knowledge® BEX® Guide.
ENDORSEMENT PROGRAM:
Business Excellence Learning Network
BEX® Learning Network is a program that endorses training institutions and educational facilities to offer professional development and continuing education programs in Business Excellence.
BEX® Learning Network member institutions can offer CEUs (Continuing Education Units) and PDs (Professional Development Units) to their participants, which can help them stay up-to-date with the latest industry trends and best practices.
LOCATE ENDORSED EDUCATION & TRAINING
UPCOMING EXAMS PREPARATION COURSES
CORPORATE PROGRAM:
Advance Business Excellence Capabilities
The BEX® Corporate Program offers organizations the tools and resources they need to build their business excellence capabilities, including professional development and growth opportunities.
The program is designed to help companies improve their performance and achieve their goals through a variety of services, including customized training programs, access to BEX® publications and resources, and certification and accreditation opportunities.
By participating in the BEX® Corporate Program, organizations can enhance their workforce's skills and knowledge, promote a culture of continuous improvement and innovation, and achieve superior business results.
WHY JOIN BEX®?
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Professional Development
BEX® offers a variety of training and certification programs that can help business professionals improve their skills and knowledge in specific areas, such as project management, data analytics, or quality management.
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Advocacy To Corporations
BEX® advocates for the business excellence community, working to promote the value of continuous improvement and quality management to organizations, government agencies, and other stakeholders. As a member, individuals can contribute to this important work and help shape the future of the industry.
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Access to Exclusive Content
BEX® members have access to a wealth of exclusive content, including research reports, case studies, whitepapers, and webinars, that can help them stay up-to-date with the latest industry trends and best practices.
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Career Growth & Support
BEX® provides opportunities for career growth and support to its members. Job board and career center allow members explore new professional opportunities and get their foot in the door. Additionally, BEX® offers professional development and training programs that can help members develop new skills and stay up-to-date with emerging trends in the field.
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Professional Recognition
BEX® offers a range of awards and recognition programs that celebrate excellence in business and nonprofit organizations. Members can showcase their achievements and gain visibility in their field while impacting change.
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Thought Leadership
By joining BEX®, you can participate in conferences, webinars, and other events that bring together experts and thought leaders to share insights and best practices. This can help you stay up-to-date with the latest trends and developments in the field and contribute to advancing the practice of business excellence.
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Networking Opportunities
BEX® offers a variety of networking events and activities, such as conferences, workshops, and online forums, where members can connect with other professionals in their field, share ideas, and build relationships.
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Industry Insights and Updates
BEX® provides regular updates and insights into industry trends, best practices, and emerging technologies related to business excellence. By staying connected with BEX®, members can stay up-to-date with the latest developments in the field and leverage this knowledge to improve their own organizations while highlighting their own visibility.
WHAT IS BUSINESS EXCELLENCE
IT'S FOCUSED ON THE WHOLE AS A LIVING SYSTEM
Business excellence is a holistic approach to management that focuses on continuous improvement and innovation. It is a way of thinking and acting that helps organizations to achieve their goals and objectives. Business excellence is achieved through a number of different practices, including:
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Strategic planning: This involves developing a long-term vision for the organization and setting goals and objectives to achieve that vision.
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Process improvement: This involves identifying and improving the way that work is done in the organization.
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Customer focus: This involves understanding the needs of customers and delivering products and services that meet those needs.
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Employee development: This involves providing employees with the skills and knowledge they need to be successful in their jobs.
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Innovation: This involves coming up with new ideas and ways of doing things.
Business excellence can also contribute to the sustainability of an organization. By implementing principles that minimize waste and promote environmental stewardship, companies can reduce their impact on the planet while also improving their bottom line.
IT'S REMINDER FOR CONTINUOUS IMPROVEMENT AND SUSTAINABILITY
Business excellence is important for a number of reasons. It can help organizations to:
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Increase efficiency and productivity
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Improve customer satisfaction
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Attract and retain top talent
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Gain a competitive advantage
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Be more sustainable
Business excellence is a crucial aspect of any successful organization. By focusing on continuous improvement, companies can increase their efficiency and productivity, leading to better outcomes and higher profits. By putting customers at the center of their operations, businesses can improve customer satisfaction, which can lead to increased loyalty and word-of-mouth referrals.
IT'S A JOURNEY NOT A DESTINATION
It is an ongoing process of improvement that requires commitment from all levels of the organization. The BEX® Guide is a framework that provides guidance on how to implement business excellence in an organization. It covers a wide range of topics, including:
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The principles of business excellence
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The practices of business excellence
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The tools and techniques of business excellence
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The metrics and measures of business excellence
The BEX® Guide is a valuable resource for organizations that are looking to improve their performance. It provides a clear and concise roadmap that can be used to implement business excellence in any organization.
IT'S A FRAMEWORK OF THINKING
The principles of business excellence are the foundation on which business excellence is built. They provide a framework for thinking about and implementing business excellence. The principles of business excellence include:
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Customer focus: Organizations should focus on meeting the needs of their customers.
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Leadership: Organizations should be led by effective leaders who are committed to business excellence.
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Involvement of people: Organizations should involve all employees in the process of business excellence.
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Continuous improvement: Organizations should continuously improve their performance.
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Innovation: Organizations should be innovative and come up with new ideas and ways of doing things.
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Partnership development: Organizations should develop partnerships with other organizations to achieve their goals.
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Resources: Organizations should use their resources effectively.
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Results: Organizations should focus on achieving results.
Business Excellence® is a framework for organizational management that emphasizes continuous improvement and achieving sustainable, superior performance. It encompasses a set of principles, practices, and tools that aim to optimize all aspects of an organization, including leadership, governance, strategy, processes, customer and employee satisfaction, and financial results.
IT'S A SET OF ROUTINE ACTIVITIES & PROCESSES
The practices of business excellence are the activities that organizations undertake to achieve business excellence. They include:
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Strategic planning: Organizations should develop a long-term vision for the organization and set goals and objectives to achieve that vision.
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Process improvement: Organizations should identify and improve the way that work is done.
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Customer focus: Organizations should understand the needs of customers and deliver products and services that meet those needs.
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Employee development: Organizations should provide employees with the skills and knowledge they need to be successful in their jobs.
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Innovation: Organizations should come up with new ideas and ways of doing things.
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Continuous improvement: Organizations should continuously improve their performance.
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Stakeholder focus: Organizations should consider the needs of all stakeholders, including customers, employees, shareholders, and the community.
The goal of Business Excellence® is to create a culture of excellence in which an organization consistently exceeds customer expectations, achieves high levels of employee engagement and satisfaction, and generates sustainable growth and value for all stakeholders. Based on the African Excellence Model, BEX® is a globally recognized standard for organizational performance and is used by businesses of all sizes and types, across industries and sectors.
IT'S A PROCEDURE FOR EXCELING IN PLANING & OPERATIONS
The tools and techniques of business excellence are the methods that organizations use to implement the practices of business excellence. They include:
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Benchmarking: Organizations can compare their performance to that of other organizations to identify areas for improvement.
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Cost-benefit analysis: Organizations can compare the costs and benefits of different options to make decisions about how to improve their performance.
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Data analysis: Organizations can collect and analyze data to identify trends and patterns in their performance.
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Employee surveys: Organizations can survey their employees to get their feedback on how to improve their performance.
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Focus groups: Organizations can bring together a group of people to discuss a particular issue and get their feedback on how to improve their performance.
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Interviews: Organizations can interview people to get their feedback on how to improve their performance.
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Process mapping: Organizations can map out the steps in a process to identify areas for improvement.
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Risk management: Organizations can identify and manage risks to their performance.
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Six Sigma: Six Sigma is a methodology for improving quality and reducing defects.
The tools and techniques of business excellence are a valuable resource for organizations that are looking to improve their performance. By using these tools and techniques, organizations can identify areas for improvement, learn from the best practices of other organizations, and make decisions about how to improve their performance.
Become a member for access to the BEX Practice Library for a full list of tools and methods of business excellence.
IT'S AN INDICATOR OF PROGRESS
The metrics and measures of business excellence are the indicators that organizations use to track their progress towards business excellence. They include:
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Customer satisfaction: Organizations can measure customer satisfaction to see how well they are meeting the needs of their customers.
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Employee satisfaction: Organizations can measure employee satisfaction to see how well they are meeting the needs of their employees.
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Financial performance: Organizations can measure their financial performance to see how well they are doing financially.
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Productivity: Organizations can measure their productivity to see how efficient they are at using resources.
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Quality: Organizations can measure the quality of their products and services to see how well they meet customer expectations.
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Innovation: Organizations can measure their innovation to see how well they are coming up with new ideas and ways of doing things.
Metrics and measures are the indicators that organizations use to track their progress towards business excellence. They can be used to measure a variety of things, such as customer satisfaction, employee satisfaction, financial performance, productivity, quality, and innovation. Organizations should select metrics and measures that are aligned with their goals and objectives. They should also track these metrics and measures over time to identify trends and patterns. This information can be used to make decisions about how to improve the organization's performance.